When you are logging in or updating sensitive information, we may ask you for additional verification via a text message or an email.
Logging in on a New Device
When you’re logging in from a new device, we’ll ask you to verify your login by typing in a code that we send to you via text message or email. We do this to make sure that the login attempt is from a device you have access to, and not from a malicious attacker. You should only need to do this one time per device; however, wiping device data or clearing cookies may require you to verify your device again.
Changing Sensitive Information
When you change sensitive information such as your email or phone number, we may ask you to verify your changes by typing in a code that we’ll send to you via text message or email. We do this to make these that these changes are authorized by you.
What if I’m not getting my verification emails?
- Make sure the verification emails aren’t being routed to your spam folder.
- Make sure your email address is entered correctly. Here’s how you can update your email address.
What if I’m not getting my verification text messages?
Make sure your phone number is entered correctly and that you’re using a mobile phone number and not a home phone number. If you’re still having trouble, please contact us.
What if I don’t have access to the email that’s associated with my account?+
You can change your email on Robinhood as long as you have access to the phone number associated with your account.
What if I don’t have access to the phone that’s associated with my account?
You can change your phone number on Robinhood as long as you have access to the email address associated with your account.
What if I don’t have access to the email or phone number that are associated with my account?
If you don’t have access to the email or the phone number associated with your account, please contact us and we’ll help you resolve your issue.
What if I’ve received a two-factor verification code, but didn’t request one?
If you’ve received a two-factor verification code but you’re not trying to log in or change your information, please review your account activity and contact us if you see anything unusual -- we’ll make sure your account is secure. We also recommend changing your password as soon as possible, and ensuring that you don’t use the same password for any other service or website.