How To Send In Documents

We may ask you to send us a few documents to verify we have all the information we need for your Robinhood account. We’ll send you an email detailing which documents we need, why we need them, and how to submit them. Check out this guide for tips and tricks on how to successfully submit your documents and verify your account.

 

How to submit documents through the app:

  1. If we ask you to upload a document in the mobile app, you’ll see a card in your app instructing you to take a photo of your document.
  2. Tap Take Photo Now on the card in the investing tab.
  3. Select the type of document (if applicable).
  4. Follow the on-screen instructions to take a photo your document.
document_request.jpeg

 

If we can’t read your document, we’ll shoot you an email with further tips for a successful submission.

 

How to upload documents through our secure file portal:

 

  1. If we ask you to upload a document to our secure file portal, we’ll send you an email with a secure link to upload your document. Click the link.
  2. Type in your Zendesk Ticket I.D. You’ll find this in your email from the support team.
  3. Type in your email address.
  4. Drag and drop to attach your file.
  5. Click Submit.
  6. Reply to the email from us containing the upload link to let us know you submitted your document so that we can begin the review process.

 

Send_Safely_Screenshot.png

 

 

Document Type

Where to Upload

Tips and Tricks

Drivers License

mobile app

Please make sure all four corners of your I.D. are included in your photo.

State I.D.

mobile app

Please make sure all four corners of your I.D. are included in your photo.

Passport Photo Page

mobile app

Please make sure your entire passport photo page is visible in your photo.

Bank Statement

mobile app

secure file portal

When submitting through the app, you'll be prompted to take a photo of your most recent bank statement (either digital or paper). We can accept a photo of the PDF statement on your computer screen as long as all of the details are clear and legible.

Social Security Card

mobile app

We’ll need a photo of the original document with a handwritten signature. We can't accept a photo of a computer screen, a photo of a photocopy, or a photo of a laminated card.

Permanent Residency Card

mobile app

secure file portal

Please make sure all four corners of your I.D. are included in your photo.

3210 Letter

mobile app

secure file portal

Please submit a PDF of this document. Make sure it has your name, your firm’s letterhead, a handwritten signature from your firm’s compliance department, and your firm’s physical address.

 

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