How To Send In Documents

We may ask you to send us a few documents to verify we have all the information we need for your Robinhood account. We’ll send you an email detailing which documents we need, why we need them, and how to upload them. Check out this guide for tips and tricks on how to successfully upload your documents and verify your account.

Upload documents in your mobile app

  1. If we ask you to upload a document in your mobile app, you’ll receive a card in your app instructing you to take a photo of your document.
  2. Tap Take Photo Now in the card on your homepage.
  3. Select the type of document you need to upload.
  4. Follow the on-screen instructions to send in your document.
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If we can’t read your document, we’ll shoot you an email with tips for a successful upload.

Upload documents through our secure file portal

 

  1. If we ask you to upload a document to our secure file portal, we’ll send you an email with a secure link to upload your document. Click it.
  2. Type in your Zendesk Ticket I.D. You’ll find this in your email from the support team.
  3. Type in your email address.
  4. Drag and drop to attach your file.
  5. Click Submit.

 

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Document Type

Where to Upload

Tips and Tricks

Drivers License

mobile app

Please make sure all four corners of your I.D. are included in your photo.

State I.D.

mobile app

Please make sure all four corners of your I.D. are included in your photo.

Passport Photo Page

mobile app

Please make sure your entire passport photo page is visible in your photo.

Bank Statement

mobile app

secure file portal

If you submit your bank statement through the app, we’ll need a photograph of your paper statement, or a photo of a printout from your online statement. We can’t accept a photograph of a computer screen.

Social Security Card

mobile app

We’ll need a photo of the original document with a handwritten signature. We can't accept a photo of a computer screen, a photo of a photocopy, or a photo of a laminated card.

Permanent Residency Card

mobile app

secure file portal

Please make sure all four corners of your I.D. are included in your photo.

3210 Letter

mobile app

secure file portal

Please submit a PDF of this document. Make sure it has your name, your firm’s letterhead, a handwritten signature from your firm’s compliance department, and your firm’s physical address.

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