We work tirelessly to protect the security of your assets, but we don’t always have the opportunity to protect you from being tricked by fraudsters.
Here some notes to help you avoid scammers:
- Robinhood Support will never ask for your account password or two factor codes.
- Robinhood Support will never ask for information or credentials regarding your accounts on other trading platforms.
- Robinhood Support will never request that you download remote desktop access software.
A scammer may call or email you, pretending to be someone from the Robinhood Support Team. They may try to convince you to download software, saying it’s required to fix problems with your account. They may also ask you to give them your Robinhood account information, or information for other platforms you may use.
If you suspect your account has been compromised, please take a moment to report it to firstname.lastname@example.org.
If you’ve given your Robinhood credentials to someone, or if you use the same password elsewhere, please change your password immediately.
This same advice applies to other services that may be targeted by scammers claiming to represent Robinhood. Additionally, ensure that two-factor authentication is enabled for your Robinhood account.
We want to make sure you and your assets stay safe, so please feel free to reach out with any questions. We’re here to help