We’re able to deactivate accounts upon written request.
We’re required to preserve certain books and records per Securities Exchange Act Rule 17a-3 and Rule 17a-4. That said, we take the security of all collected data very seriously; we do not intend to use this data for anything other than the fulfillment of our regulatory requirements.
We can only close accounts with a $0 balance. If you own any stocks in your Robinhood account, first liquidate your assets and withdraw the balance once the funds settle or submit a request to transfer your assets to another brokerage. Keep in mind that transferring your assets to another brokerage could incur an ACATS fee.
After your account reaches a $0 balance, email us at email@example.com with a written request to close your account. We’ll be able to process your request within 5 business days.
Even if you deactivate your Robinhood account, you’ll still be able to retrieve your Account Statements, Tax Documents, and Trade Confirmations through the app. Re-downloading the Robinhood app will not reactivate your account.