Reasons for Rejected and Canceled Orders

If you receive a notification alerting you that your order was rejected or canceled, please understand that an order may be rejected or canceled for a number of reasons.

 

Here are a few to keep in mind:

  • If you incorrectly place a stop order that would execute immediately, your stop order may be rejected. This happens when your chosen stop order price has already been reached. To place a successful sell stop order, select a stop price below the current market price. To place a successful buy stop order, select a stop price above the current market price. 

 

  • If your order was routed to one of our executing brokers that cannot accept orders for a particular symbol, your open orders may be rejected or canceled. In this case, simply reenter the order, and a broker will make sure it gets routed appropriately. If you continue to experience issues, please reach out to Customer Support.

 

  • If your order was placed too aggressively through the bid/ask spread of the security, one of our executing brokers may cancel the order during a risk check. 

 

If you have questions about these policies, please submit a support ticket.

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